Refund Policy

Effective Date: July 2026

At Stayloom, we strive to provide a smooth and transparent booking experience for all our guests. This Refund Policy explains the conditions under which cancellations, refunds, booking modifications, and other refund requests are handled. By making a reservation through Stayloom, you agree to the terms outlined in this policy.

Booking Confirmation

A booking is considered confirmed once full or partial payment has been successfully received and a confirmation email has been issued by Stayloom. Please review your booking details carefully after receiving your confirmation. If you notice any errors, contact our support team immediately so they can be corrected before your check-in date.

Cancellation by the Guest

Guests may cancel their reservation at any time by contacting Stayloom through email or the contact details provided on our website. Refund eligibility depends on how far in advance the cancellation request is received.

Cancellations made 7 days or more before the scheduled check-in date are eligible for a full refund, excluding any payment gateway or transaction processing fees.

Cancellations made 3 to 6 days before check-in are eligible for a refund of up to 50% of the booking amount, depending on the booking terms and property availability.

Cancellations made less than 72 hours before check-in, or failure to arrive without prior notice (No-Show), are generally non-refundable.

Non-Refundable Bookings

Certain promotional offers, discounted rates, seasonal packages, and special event bookings may be marked as Non-Refundable. These bookings cannot be cancelled for a refund unless required by applicable law. The applicable cancellation policy will always be displayed during the booking process.

Early Check-Out

If a guest decides to leave the property before the scheduled check-out date, Stayloom is generally unable to provide a refund for the unused nights unless otherwise agreed in writing. Any exceptions will be considered on a case-by-case basis.

Booking Modifications

Guests wishing to change their check-in date, check-out date, or accommodation type should contact Stayloom as soon as possible. Modification requests are subject to property availability and current pricing. Additional charges may apply if the new booking dates have higher rates. If the revised booking is for fewer nights or a lower-priced property, any refund will be processed according to this Refund Policy.

Cancellation by Stayloom

In rare circumstances, Stayloom may need to cancel a booking due to property maintenance, safety concerns, unforeseen operational issues, force majeure events, or circumstances beyond our reasonable control. If this occurs, guests will be offered one of the following options:

• A full refund of all payments made.
• A rescheduled booking for alternative dates, subject to availability.
• Alternative accommodation of similar or higher standard, where possible.

Security Deposit Refunds

Some properties may require a refundable security deposit before check-in. After the guest checks out, the property will be inspected for damage, missing items, excessive cleaning requirements, or violations of house rules.

If no issues are identified, the security deposit will be refunded within 5 to 10 business days using the original payment method, where possible. If deductions are necessary, Stayloom will provide an explanation of the charges before processing the remaining refund.

Payment Processing Fees

Payment gateway fees, bank charges, currency conversion fees, and other third-party transaction costs are generally non-refundable. These fees are charged by payment service providers and are outside Stayloom’s control.

Refund Processing Time

Once a refund has been approved, Stayloom will process the refund promptly. Depending on your payment method and financial institution, refunds may take 5 to 14 business days to appear in your account. Processing times may vary depending on your bank or payment provider.

Force Majeure

Stayloom shall not be liable for delays, cancellations, or refund obligations arising from events beyond our reasonable control, including natural disasters, government restrictions, pandemics, severe weather, civil unrest, utility failures, or other force majeure events. In such cases, we will make every reasonable effort to assist guests by offering alternative booking options where possible.

Fraudulent or Misuse Claims

Stayloom reserves the right to refuse refunds where there is evidence of fraudulent activity, abuse of our booking system, violation of our Terms and Conditions, provision of false information, or intentional misuse of our services.

Contact Us

If you have any questions regarding cancellations or refund requests, please contact our support team.

Stayloom
Bahria Town, Islamabad, Pakistan

Email: info@stayloom.com.pk

Website: https://stayloom.com.pk

By completing a reservation with Stayloom, you acknowledge that you have read, understood, and agreed to this Refund Policy.