Privacy Policy
Effective Date: July 2026
At Stayloom, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, create an account, book one of our serviced apartments, or use any of our services. By accessing or using the Stayloom website, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this policy, you should discontinue using our website and services.
Information We Collect
When you interact with Stayloom, we may collect personal information that you voluntarily provide, including your full name, email address, mobile number, billing address, emergency contact details, and any other information you submit while creating an account or making a booking. We also collect booking-related information such as check-in and check-out dates, number of guests, apartment preferences, and special requests.
If you choose to register or log in using your Google account, we may receive your name, verified email address, and profile picture from Google. We only access the basic information required to create and manage your Stayloom account. We do not access your Gmail, Google Drive, contacts, calendar, or any other private Google data.
In addition to the information you provide directly, we automatically collect technical information when you visit our website. This may include your IP address, browser type, operating system, device information, referring website, pages visited, session duration, and other analytical data. This information helps us understand how visitors use our website and enables us to improve performance, security, and user experience.
How We Use Your Information
The information collected by Stayloom is used to provide a smooth and secure booking experience. We use your personal information to create and manage your account, confirm reservations, process bookings, communicate with you regarding your stay, send booking confirmations and invoices, provide customer support, and respond to your enquiries.
Your information also helps us improve our website, personalize your experience, analyze website traffic, enhance our services, prevent fraudulent activities, maintain security, comply with legal obligations, and enforce our Terms and Conditions. With your permission, we may occasionally send promotional offers, discounts, new property announcements, or service updates. You may unsubscribe from marketing communications at any time.
Payment Information
Stayloom takes payment security seriously. We do not store your complete debit card, credit card, or banking information on our servers. All online payments are securely processed through trusted third-party payment gateways that comply with industry security standards. These payment providers are responsible for processing your payment information securely, and their own privacy policies govern the handling of your financial data.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience. Cookies help us remember your login sessions, store your preferences, improve website speed, analyze visitor behavior, and maintain website security. We may also use analytical tools to understand user interactions and improve our services.
You may disable cookies through your browser settings; however, some features of the website may not function correctly if cookies are disabled.
Sharing of Information
Stayloom respects your privacy and does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only when necessary to provide our services or comply with legal obligations. This may include sharing information with payment processors, technology providers, property management staff, customer support teams, and government authorities where required by law.
All third-party service providers working with Stayloom are required to maintain appropriate security measures and protect your personal information in accordance with applicable privacy laws.
Data Security
Protecting your personal information is one of our highest priorities. We implement appropriate administrative, technical, and physical security measures to safeguard your information against unauthorized access, misuse, disclosure, alteration, or destruction. Our website uses Secure Socket Layer (SSL) encryption, secure hosting environments, firewalls, regular software updates, and restricted administrative access to help protect your data.
Although we strive to use commercially acceptable methods to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, while we make every reasonable effort to protect your personal data, we cannot guarantee absolute security.
Account Registration and Google Login
Users may create an account using their email address or sign in using their Google account. By using Google Login, you authorize Google to share only the basic profile information required to authenticate your identity and create your Stayloom account. You remain responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.
If you believe your account has been accessed without authorization, you should contact us immediately so that appropriate action can be taken.
Data Retention
Stayloom retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. When your information is no longer required, we securely delete or anonymize it in accordance with applicable laws and industry best practices.
Your Privacy Rights
You have the right to request access to the personal information we hold about you, request corrections to inaccurate information, update your account details, request deletion of your personal data where legally permitted, object to certain processing activities, and withdraw consent for marketing communications at any time. Requests regarding your personal information may be submitted using the contact details provided below.
Third-Party Websites
Our website may contain links to third-party websites, services, or social media platforms for your convenience. These websites operate independently from Stayloom and have their own privacy policies. We are not responsible for the content, security, or privacy practices of third-party websites. We encourage users to review their privacy policies before providing any personal information.
Children’s Privacy
Stayloom’s services are intended for individuals who are at least 18 years of age and legally capable of entering into rental agreements. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to delete that information promptly.
Changes to This Privacy Policy
Stayloom reserves the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technology. Updated versions will be published on this page with a revised effective date. We encourage users to review this Privacy Policy periodically to remain informed about how their information is protected.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below:
Stayloom
Bahria Town, Islamabad, Pakistan
Email: info@stayloom.com.pk
Website: https://stayloom.com.pk
Phone: 051-111-192-192
By accessing the Stayloom website, creating an account, or booking any of our serviced apartments, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
